Reception & Placement

Reception & Placement (R&P) services are provided for the first 90 days after refugees arrive through the U.S. Refugee Admissions Program.

Through R&P, new arrivals are met at the airport and brought to an apartment prepared with essential furnishings, appropriate food, and other basic necessities.

During Reception & Placement, RAIS staff work closely with refugees over the first 90 days to enroll new arrivals in services, including registering youth for school, applying to SNAP and Medicaid if eligible, obtaining government documents, and enrolling in employment and English-learning classes.

Interested in helping R&P support new arrivals? Volunteer as a Meal Team or Move-In Team Volunteer


Case Management

Case management is one of the core services of RAIS. Case managers help new arrivals develop self-sufficiency and learn to navigate life in the United States by providing suport and connecting new arrivals to community resources.

Case Management services include assistance applying for public benefits, referrals for English and job-readiness classes, support in obtaining employment, and more. Services are shaped and informed by the individual needs of the client and/or family being served.

Employment and Education

Employment – The RAIS employment team provides ongoing employment assistance for new arrivals. Employment services offered to RAIS clients include resume writng, assistance in completing job applications, matching clients with employer needs, job interview support, job counseling, and monitoring of job placement to promote job retention.

Education – RAIS offers a variety of classes focused on helping new arrivals develop economic self-sufficiency and improve community integration. Classes offered include Orientation to Life and Job Readiness Class. New arrivals are also welcome to participate in the Fresh International Gardens agricultural co-op to practice English-language skills and earn supplemental income.

Specialized Programs

Refugee Health Promotion – provides additional support to new arrivals, especially individuals with physical or mental health needs that would benefit from medical case management. The Health Promotion team provides health orientation for new arrivals, medical case management for clients with ongoing medical or mental health needs, and health education opportunities through quarterly Refugee Health Fairs and ongoing health classes.

Refugee School Impact – works to enroll minors in school (Kindergarten – Grade 12), prepare parents and youth for U.S. school system, and serve as a point-of-contact with school districts. School impact also helps enroll pre-school aged children in daycare programs.

Youth Mentoring Program – pairs youth aged 15 – 24 with a mentor and provides monthly enrichment activities to provide additional academic, vocational, social, and/or emotional support.

Services for Older Refugee Program– works with arrivals 60+ to provide additional support, host social and cultural events and activities, help with SSI, and assist older refugees with preparing for citizenship.